InforDesk - FAQ

If you didn't find answer of question please feel free to contact support.

 

Downloading and Installation Questions:

Is downloading the same as installing?

No. A download is a simple file transfer. Installation is the unpacking and transfer of the software to your computer. The installation software is very easy to use.

Where should the download go?

Anywhere you can find the file later. A good place to download files is the desktop or the main screen for your computer. Once the transfer is complete you can find the file easily by closing all your windows.

I have finished downloading; where do I find it?

The best way to know where your downloads are going is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window which shows you exactly where your download is being saved to on your computer. If you know the filename, you could also do a search on your computer for it. The Download puts an installation program on your computer.

 

Re-downloading and Making Backups:

How can I re-download my software from your Digital River store?

Simply log into your account at www.findmyorder.com and enter in your order number and password to download your product.

May I backup the download to a floppy disk or a CD?

Our software is too large to fit on one floppy disk. Download your file to your hard disk, and then backup the file to a CD

How do I make a backup?

Our downloadable software is delivered as a single file. Burn it onto a CD. Or, save it to a ZIP or Jazz Drive.

I forgot my customer number, order number or password to re-download.

e-mail Digital River or call their customer support at 800-656-5426. If you need further assistance, visit our Support page.

 

The Ordering Process:

Should I download or buy a CD?

Downloading is safe, fast and easy. You'll get the software in minutes. Plus, you'll save money. You can make your own backup or re-download later if needed.

Can I pay online using currencies other than US dollars?

Our Store lets you order online using various currencies.

What billing address should I enter in the form?

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

Can I order without a credit card?

We accept various type of payment methods in our store:

Credit Card, PayPal - USD Only, Bank/Wire Transfer ($10.00 USD fee), Check/Money Order ($2.50 USD fee), Fax - Credit Card ($2.50 USD fee), Invoice ($2.50 USD fee)

Can I order through Check/Money?

For Check/Money Order simply fill the form and select Check/Money Order option in the order page then click "place your order" button.

The next page will be a summary of your order details - product, pricing, fees and applicable taxes. Once you click "Place Your Order" payment instructions will be presented to you on your monitor.

Please note: With this option you will need to send a check or money order to the address listed on the final page. Your registration will not be complete until funds have been received.

Should I put spaces or dashes in the credit card number?

No. Your card number should be entered in as a continuous string of numbers

My credit card was not accepted.

The reasons for a failed credit card transaction are many. Your card may have expired or reached its limit.

How do I cancel an order that I just made?

Once the submit button has been clicked and the order is complete it can not be cancelled. for more information please click here.

What is your refund policy?

For more information please click here.

What is your update/upgrade policy?

For more information please click here.

 

Other Common Questions:

Is it possible to run Microsoft® Windows programs work on the Macintosh?

There is a software program called "Virtual PC" that allows your Mac run Microsoft® Windows programs.

How do I uninstall your evaluation version?

Click the Start button on you Windows task bar. Click Settings. Click Control Panel. Double Click Add/Remove Programs. Scroll down until you see the  InforDesk product listed you want to uninstall, and then click on it. Click the Add/Remove button.

Who is Digital River?

Digital River (NASDAQ stock market symbol DRIV) is the largest software download and purchase business on the Internet. Ordering online from InforDesk's Digital River store takes place through Digital River's secure ordering system called RegNow.

How quickly I will get the registration code?

If you pay by credit card- within several minutes 24x7. If by any other means- as soon as funds arrive.

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