If you didn't find answer of question
please feel free to contact support.
Downloading and
Installation Questions:
Is downloading the same as
installing?
No. A download is a simple file
transfer. Installation is the
unpacking and transfer of the
software to your computer. The
installation software is very
easy to use.
Where should the download go?
Anywhere you can find the file
later. A good place to download
files is the desktop or the main
screen for your computer. Once
the transfer is complete you can
find the file easily by closing
all your windows.
I have finished downloading;
where do I find it?
The best way to know where your
downloads are going is to pay
close attention to the "Save As"
window at the beginning of the
download process. Once you have
clicked the download button and
selected the option to save the
file, you will be given the
"Save As" window which shows you
exactly where your download is
being saved to on your computer.
If you know the filename, you
could also do a search on your
computer for it. The Download
puts an installation program on
your computer.
Re-downloading and Making
Backups:
How can I re-download my
software from your Digital River
store?
Simply log into your account at
www.findmyorder.com and enter in
your order number and password
to download your product.
May I backup the download to
a floppy disk or a CD?
Our software is too large to fit
on one floppy disk. Download
your file to your hard disk, and
then backup the file to a CD
How do I make a backup?
Our downloadable software is
delivered as a single file. Burn
it onto a CD. Or, save it to a
ZIP or Jazz Drive.
I forgot my customer number,
order number or password to
re-download.
e-mail
Digital River or call their
customer support at
800-656-5426. If you need
further assistance, visit our
Support page.
The Ordering Process:
Should I download or buy a
CD?
Downloading is safe, fast and
easy. You'll get the software in
minutes. Plus, you'll save
money. You can make your own
backup or re-download later if
needed.
Can I pay online using
currencies other than US
dollars?
Our Store lets you order online
using various currencies.
What billing address should I
enter in the form?
For credit card verification,
you must enter the address
exactly as it appears on your
credit card statement.
Can I order without a credit
card?
We accept various type of
payment methods in our store:
For Check/Money Order simply
fill the form and select
Check/Money Order option in the
order page then click "place
your order" button.
The next page will be a summary
of your order details - product,
pricing, fees and applicable
taxes. Once you click "Place
Your Order" payment instructions
will be presented to you on your
monitor.
Please note: With this option
you will need to send a check or
money order to the address
listed on the final page. Your
registration will not be
complete until funds have been
received.
Should I put spaces or dashes
in the credit card number?
No. Your card number should be
entered in as a continuous
string of numbers
My credit card was not
accepted.
The reasons for a failed credit
card transaction are many. Your
card may have expired or reached
its limit.
How do I cancel an order that
I just made?
Once the submit button has been
clicked and the order is
complete it can not be
cancelled. for more information
please
click here.
Is it possible to run
Microsoft® Windows programs work
on the Macintosh?
There is a software program
called "Virtual PC" that allows
your Mac run Microsoft® Windows
programs.
How do I uninstall your
evaluation version?
Click the Start button on you
Windows task bar. Click
Settings. Click Control Panel.
Double Click Add/Remove
Programs. Scroll down until you
see the InforDesk product
listed you want to uninstall,
and then click on it. Click the
Add/Remove button.
Who is Digital River?
Digital River (NASDAQ stock
market symbol DRIV) is the
largest software download and
purchase business on the
Internet. Ordering online from
InforDesk's Digital River store
takes place through Digital
River's secure ordering system
called RegNow.
How quickly I will get the
registration code?
If you pay by credit card-
within several minutes 24x7. If
by any other means- as soon as
funds arrive.
